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Remote Support Terms and Conditions

I (Client) agree to pay Sharp as a Tech, LLC to repair, analyze and troubleshoot my computer problems. The

Payment is due upon completion of the remote call/on-site visit.

● Payment will not be completed until after the call is over and you are satified that your issue is resolved..

● Sharp as a Tech, LLC does accept checks, these must be pre-approved. No appointments will be booked without a check sent to the offices of Sharp as a Tech, LLC.

● Cash is welcome for on-site visits only.

● Billing starts at the time of the appointment.

Although Sharp as a Tech, LLC will endeavor to conduct all activities in a timely manner, I understand that troubleshooting issues may be a time-consuming process and agree to pay Sharp as a Tech, LLC for troubleshooting time as necessary. If Sharp as a Tech, LLC is requested to conduct further research on a specific issue, Client will not be billed for research time off-site, but will be billed for research time while at Client’s site/computer. Sharp as a Tech, LLC reserves the right to recommend another IT company if the troubleshooting requires the assistance of another IT company to assist. Client will contract with the other IT company separately.

Sharp as a Tech, LLC will install any free programs that you grant permission/ask us to install, while we always try to do our best with the installations, some free programs do not work on all computer systems. If we install a free program for you and you have problems with it, we will uninstall it, but will not give continued free support on the product. Regular bill rates apply.

I also certify that I will indemnify and hold harmless Sharp as a Tech, LLC for any and all data or software that may be lost or erased, as well as for any consequence of the erasure or loss of that data or software. Although Sharp as a Tech, LLC will take every precaution to preserve all data and software on the computer, I acknowledge that occasionally data loss will occur and/or software operation may be compromised. If I require training in backup methods and procedures, Sharp as a Tech, LLC will provide that training to me at an additional rate of $90 per hour. I further agree to indemnify and hold harmless Sharp as a Tech, LLC for any and all hardware or software malfunctions or accidents that may occur before, during or after work is performed on Client’s computer, and for any results thereof.

Virus Removals: I also certify that I will indemnify and hold harmless  and will pay for added support to Sharp as a Tech, LLC for any software repairs necessary after a virus has been detected and removed off a computer. Viruses in a computer can cause many problems, we cannot control what or how the virus affected the computer before our removal.

We have a 30 day guarantee on our virus/malware removals. If within 30 days you suspect you have an instance returning, please call us immediately. If after 30 days and you have a returned infection, we will discuss what AV products you purchased and decide on the best level of support. There is no guarantee or warranty that a virus will never get through any product either purchase by Sharp as a Tech, LLC or any other brand you buy online or off the shelf.

Confidentiality Agreement: Any private information stored on your computer or viewed by our computer repair technicians during a remote support call will be held confidential unless required by law. Due to the requirements of the repair, if approved by you, the client…we will back up your data to insure it’s integrity. This is done to ensure that a customer has all the files they need when a computer is returned after a restore. During a remote support call, the data is always backed up to the clients computer or external hard drive. We do not back up the data on Sharp as a Tech, LLC servers.   If requested, we will destroy any copies of your data immediately after the repair is complete. If requested, we will hold your data for 30 days. Any private or personal information provided to Sharp as a Tech, LLC will be kept confidential.