At Sharp as a Tech, we use cutting edge technology that connects us to your PC with your permission. We then can see your computer desktop as if we were sitting with you at your home or office. We then troubleshoot whatever PC problem you may be having and let you know if we have a solution or not. Most importantly, you can see everything we are doing to your PC as if we were in front of you. Packing up your computer and taking it to a PC repair store is no longer needed with today's technology. After our remote PC repair session is complete we disconnect from your PC with nothing left behind so we can not get back into your computer at a later time.

No. All our technicians are in the USA [specifically New England) and speak English as their first language. Many larger online tech support companies need to cut costs where possible to improve profits which means farming out their helpdesk to countries that will work for cheaper rates. Since we are 100% focused on tech support and are a private company we will never send our calls overseas to reduce costs.

Yes our software does not care about your network configuration. We only require a high speed connection to the Internet. So as long as you can get to the Internet and you do not have a dialup connection we will be able to connect to your machine. In the case of a virus that is blocking your Internet we can still help you with our virus removal service.

This answer varies depending on your problem. Typical PC issues and improving performance is anywhere from 30 minutes to 2 hours depending on our connection. Online virus removal can be more time consuming and takes anywhere from 60 minutes to 4 hours on average. In comparison to taking your PC to local repair shop which can take over 10 days to get your computer back, it is significantly faster.

No, we only need you to get us started by initiating our remote control software. This usually takes five minutes. Once we start the process you can walk away or watch us work on your computer as if we were in front of it. We do not "black" out your screen so you can see everything we are doing at all times.

If you check the Internet for online computer help you will surely see countless websites trying to sell you software that will "speed up your pc" or "clean your registry". Well we have no software to sell you. Many of those software companies are scam artists and are looking to make a quick buck. We do use software to sometimes fix your computer but its all free and we have no intention of charging you for it. If you need virus scanning software we will also install a free version without the need of selling you anything else. Be very wary of online tech support companies that are throwing in free software that promises to "optimize" and "protect" your computer. Many times they are making a profit on that software or will eventually try to sell it to you when the trial period expires. Our philosophy at Sharp as a Tech is less software that slows down your PC, not adding more software.

Our technicians are available from 8am Eastern time until 8pm Eastern time daily. If you would like us to call you at a specific time you can schedule an appointment on our Contact Page.