Call Us! 603-326-6178
How do I make sure my credit card information is secure when using Sharp as a Tech?
You give us your credit card over the phone or through a secure online portal, which is processed on a virtual terminal where it is only used for that current transaction and not stored by Sharp as a Tech anywhere on an internal database.
Do you offer yearly subscriptions for tech support?
Yes and No. Most of our services are one time fees which means if you call us back with another technical problem that we fix then there will be another charge. We do offer monthly, semi-annual, and annual maintenance plan subscriptions. Your Sharp Tech will be happy to discuss the best option for your situation at any time.
When do you collect my Credit Card information?
We collect your credit card information only upon completion of fixing your computer. We do not collect your credit card information until you are satisfied the work is done properly. We do not store your information on any of our systems so there there is no data loss or the possibility of identity theft to consider. We use Intuit (the makers of Quickbooks and TurboTax) to process our credit card payments which offer full merchant services and are well-known in the industry for their exceptional security standards.
What will show up on my Credit Card Statement?
We accept Visa, Mastercard, American Express, and Discover. Your credit card is processed like any other transaction and your statement will show the Sharp as a Tech company name and phone number [IN *SHARP AS A TEC603-3266178] next to your transaction.
How do I know if I can trust Sharp as a Tech?
We take every precaution to make sure that our employees are trained on maintaining the privacy of our customers. We take your data seriously and if there is any risk that we may lose or negatively impact your data we will simply tell you that we are not in a position to help you remotely and there will be no charge to your credit card.
What if I am not satisfied with my service?
If we have already charged your credit card and you decide that your computer is still having problems you can give us a call and we can take a second look at it. If you choose that you do not want to have a technician look at it again simply ask for a refund and you will give you one with no questions asked. Again you have nothing to lose.
What if you can't fix my computer problem?
Then you have nothing to lose. Our expert technicians are some of the best in the industry. Our success rate is exceptional at 96% but of course there are some PC problems that just can't be fixed remotely over the Internet. In rare cases, we have worked on a problem for hours with no resolution and in this case we simply admit that we will not be able to help you and recommend some alternatives. No credit card is collected in this case and you are not charged anything for the call.
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